You have questions, we have the answers.

🐶 Are pets allowed at the hotel?

Yes, dogs are welcome at our hotel upon request.
Your four-legged friend may join you at the bar and on the terrace (on a leash). While you enjoy the spa, garden or dinner inside the restaurant, your pet can relax in your room.
We charge € 20 per night (excluding food). Please note: muzzle required on public transport.
We are proud to be a dog-friendly hotel in South Tyrol.

🏙️ Is the hotel located in the centre of Merano?

Yes – our hotel is located right in the heart of Merano.
Just a few steps from the old town, the Kurpromenade and the Merano Thermal Baths – perfect for shopping, sightseeing and relaxing in a wellness setting.

👨‍👩‍👧 Are there discounts for children staying in their parents' room?

Yes – we offer child discounts of up to 50%.
Children under 2 stay free of charge. Discounts vary depending on age and room type.

📚 Is there a hotel library or reading corner?

Yes – we offer a small selection of pocket books for our guests.
Perfect for quiet reading time in the garden, on the terrace or in your room.

⏰ What are the check-in and check-out times?

Check-in is from 2:00 p.m., check-out by 11:00 a.m.
This allows us to prepare your room with care and ensure a relaxed arrival and departure.

📶 Is Wi-Fi available at the hotel?

Yes – free Wi-Fi is available in all rooms and public areas.

🧖 Does the hotel have a wellness area or pool?

Yes – our in-house wellness area is perfect for relaxation.
It features a spacious indoor pool (with open glass front to the garden in summer), a Finnish sauna, steam bath, infrared loungers and a cosy relaxation zone.
We also offer massages and beauty treatments – bookable at reception or in advance by e-mail. Here you can have a look. A highlight for guests of our wellness hotel in Merano.

🍽️ What dining options does the hotel offer?

You can choose between breakfast, half board or à la carte from the menu.
In the morning, a rich breakfast buffet with regional products awaits you.
In the evening, we serve a 5-course menu as part of the half board – including vegetarian alternatives and themed evenings. Our restaurant also welcomes external guests.

🌱 Are vegan or allergy-friendly meals available?

Yes – on request, we offer vegan, gluten-free and lactose-free options.
Please inform us of your dietary needs when booking. Our kitchen team uses fresh, regional ingredients and caters personally to your preferences – ideal for guests with food intolerances or those seeking vegan options in Merano.

❌ What are the hotel’s cancellation conditions?

Flexible cancellation policies offer you peace of mind.
In general, cancellations up to 7 days before arrival are free of charge.
In case of late cancellation or no-show, a fee will apply according to our terms & conditions. Full details can be found during booking or under Prices & Info.

🚆 How do I get to the hotel from the train station or airport?

Merano’s train station is just a few minutes away by taxi or bus. Taxis are available directly at the station.
For arrivals from Bolzano, Innsbruck or Verona airports, we are happy to help arrange a transfer upon request.

🧳 Is there a luggage storage service before check-in or after check-out?

Yes – we’re happy to store your luggage safely for you.
Whether you arrive early or wish to explore Merano a bit longer after check-out, your bags will be in good hands.

♿ Are there accessible rooms at the hotel?

Yes – we offer barrier-free rooms for guests with limited mobility.
Please let us know at the time of booking so we can assign you a suitable room.

🎁 Do hotel guests receive discounts at local shops or partner businesses?

Yes – as a guest of our hotel, you benefit from exclusive discounts at selected partners in and around Merano.
These include the Merano Thermal Baths, Golf in South Tyrol, the Merano racecourse, Biasini Jewellers, Runggaldier Traditional Wear, and Lichtstudio Eisenkeil in Marlengo.

For more information click here.

🚴 Does the hotel offer E-Bikes or bicycles?

Yes – classic bikes are available free of charge, e-bikes for a small supplement.
We also provide hiking gear (backpacks, poles) and pocket books – perfect for an active holiday in Merano.

🚕 Does the hotel offer taxi or shuttle service?

Yes – we’re happy to arrange a taxi or private transfer for you upon request.
Simply contact the reception in advance, and we’ll help organise the most convenient travel option.

🌟 What are the must-sees in Merano?

Merano is full of unique and charming sights.
We’re happy to share our Top 10 Merano Highlights with you – available on our website or at the reception.

☔ What can you do in Merano if it rains?

Rainy days are a perfect excuse to discover a new side of Merano.
From museums to thermal baths or cafés – check out our Rainy Day Tips on the website.

📍 How far is the hotel from the city centre?

The hotel is located in the heart of Merano.
Just a short walk to the old town and the arcades (Lauben) – with the Merano Thermal Baths directly opposite and the train station just minutes away by bus.

💦 Where are the Merano Thermal Baths and how do I get tickets?

The Merano Thermal Baths are right next to our hotel – just steps away.
As a partner hotel, we offer discounted tickets to our guests, available directly at reception – the perfect way to enjoy some pure relaxation.

🧭 Are there any hiking tips or recommendations for day trips?

Absolutely!
You’ll find a selection of ideas for excursions and day trips on our website.
Our reception and concierge team will also be happy to assist you with personalised tips for your active holiday in Merano.

🅿️ Is there free parking at the hotel?

Yes – free parking is available in front of and behind the hotel.
More details are available under Inclusive Services. Garage spaces are also available in the neighbouring building for € 20 per day (reservation required).

⚡ Are there charging stations for electric cars?

Yes, charging stations for electric vehicles are available (for a fee).
Advance reservation is recommended – perfect for a sustainable stay in South Tyrol.